Frustration with Bank of America
June 4, 2009 – 1:42 amThe economy is tough and thats nothing new, but since times are harder for the masses, large banks should be even more keen to holding on to their customers. This means making sure they are taken care of, and building some sort of relationship when they sit down with customers.
I have been a Bank of America customer for over 10 years, but this was just the last straw in a series of frustrating issues I have had with Bank of America.
After a recent case of fraud activity on my checking account, I found that it was literally impossible to get in touch with a Bank of America representative. I called multiple times in the evening, and then after going in to the bank the following day, one of the managers couldn’t even get through to the right person to help me file a report. I spent over 3 hours on a phone trying to get in touch with the right representative to file a report.
Why is Bank of America so incompetent? The fact is that they have become so automated with their phone system, and it has gotten so complex with multiple phone numbers for various issues, that customers have to go through so much red tape to get to the right person.
As with most other things, most people will tell you that if you don’t like something then don’t use it. I very much agree with that unless you have no choice. Fortunately I do have a choice, and I opened up a Chase account. They were much more friendly when I walked in. No more Bank of America, and for those interested in getting an account there, I give them 1 out of 5 stars for a rating. Simply put…. stay clear.